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Legal

Crypto refunds

[TBC] Draft: how refunds work for crypto payments.

DRAFT — for review. This text is a working draft and must be approved (legal/compliance) before launch.

[TBC: This page is a draft and is not yet in force.]

Returns window

[TBC: 14 days from delivery, pending legal review.]

How a refund is paid

  • [TBC: in the same coin and network you paid with, to an address you give us by email.]
  • [TBC: the amount, either the same US dollar value or the same amount of coin, and who pays the network fee.]
  • We will never ask you to send more crypto to receive a refund.

Overpayments and underpayments

[TBC: how we handle amounts that do not match the order.]